What type of transcription service do you provide?

How do I place an order?

Do you accept web links for audio and video files?

Will I receive a confirmation email once my order is placed?

What are your rates?

What is your turn around policy? Do weekends and holidays count toward turnaround time?

I need to place a rush order outside of business hours. Can you deliver my transcripts the next business day?

How often do you input time stamps?

What is the difference between running time code, starting time code, source time code, time of day time code, and burned in time code?

I have a lot of audio files that need to be transcribed with source time code. Unfortunately, the time code is not embedded in the audio file and is not appearing automatically on the order screen. Is there a quicker way to get the source time code over to you instead of manually inputting it for each file?

Do you charge more for difficult files? How does that work?

I don’t have time to go through the files before placing an order, so I won’t know if the files have poor audio, multiple speakers or speakers with accents. Is there a way to avoid delays in processing if additional fees will be applied?

What file types are transcripts delivered in?

Can I add users to my account?

Can you CC other people on emails when you send me completed transcripts?

How do you ensure accuracy and quality?

What is your guarantee?

What file formats do you accept?

Do you include filler words (i.e. um, uh) and stutters?

Do you omit anything from transcripts?

Do you identify speakers with unique name tags?

My company does not have the ability to pay by credit card. Can I set up a billing account?

Will my files be kept secure and confidential?

Can you sign a non-disclosure agreement?

How do you keep my payment information secure?

Do you have a privacy policy?